Refresh and Lush Kitchen Subscription Box FAQ

ReFresh is a convenient, commitment-free subscriptions service that ensures you never go without your favorite products.

• Choose the product, set how often you'd like to receive it and it'll be automatically sent on the ReFresh date. That way you never run out of your must-haves.
• On a product page: Click the dropdown bar located next to "Ship to home" and you can choose how frequently you'd like the product delivered—from "buy once" (if you don't want to begin a subscription) or deliver every month, every two months or every three months (if you do want to begin a subscription).
• In your shopping cart: When you have items in your shopping cart, products eligible for subscription will have an option to buy once or deliver every month, every two months or every three months.

Yes. If you don’t already have an account, we'll ask you to create one when checking out.

There is no minimum order requirement. You can subscribe to a single bath bomb or a full skincare routine. The choice is yours.

Nope! You'll only ever be charged for the products you order and any applicable shipping costs.

We accept all credit cards at checkout, but cannot use gift cards and Visa Debit cards to set up recurring ReFresh subscriptions.

Not at this time. We accept all credit cards, but cannot apply AfterPay to a recurring subscription purchase.

Shipping for ReFresh orders will follow the same rules as regular orders. If your cart value qualifies for free shipping on the date it's sent, you'll receive free shipping. Otherwise, you'll be charged.

You'll be charged as soon as your order ships out.

If your credit card is about to expire, we'll send you an email both 15 and five days before expiry asking you to update your details with a new valid card. To do this, log into your account, go to Subscriptions, click 'Edit' and update your credit card there.

No. We can only ship ReFresh to your provided address. It's not eligible for in-store or contactless pickup.

No. Your order will continue to be sent with the shipping method requested when you made your initial ReFresh order.

Almost all year-round products are eligible. Exceptions include: gifts, knot-wraps, fresh face masks, perfumes, tins, canvas bags, limited-edition and seasonal products because we can't guarantee stock and availability year-round.

If your product is discontinued, we'll cancel your ReFresh subscription permanently. If your product is out of stock on the date it's scheduled to be sent, we'll pause your ReFresh subscription for that time period and send your order on the next ReFresh date (if available).

Head to MyAccount on the Lush website. Click on 'Manage Subscriptions', then click 'Edit'.

Absolutely! You set the frequency when you order, but can make changes whenever you like from the Manage Subscriptions tab in MyAccount up to 48 hours before your order is scheduled to ship. After that time, please contact Customer Care to see if it's still possible to cancel, skip or pause your order. If it has already shipped, we can no longer skip, pause or cancel but you can return it for refund.

No, but you can always set up a brand new subscription with new products. And you can remove individual products from your existing subscription, but you can't add new products to an ongoing order.

Yes! You can change the quantity you wish to receive, and the size (if varying sizes are available for that product) at any time in the 'Manage Subscriptions' tab of MyAccount.

You definitely can. Simply contact Customer Care to set up a return if you're unhappy with your ReFresh order for any reason.

The Lush Kitchen Subscription Box is a monthly subscription box voted for by subscribers. Get four to five full-sized, limited-edition and vegan products delivered to your doorstep every month.

It breaks down like this: the fifth of the month is the last day to vote for, and subscribe to, that month's box. The sixth of the month is when payment will be taken for that month's box, and on the ninth we start making your fresh handmade favourites. Last day of the month: we start dispatching your Kitchen Box!

Voting opens on the 24th of each month and closes on the fifth of the following month, so you have lots of time to get your vote in. You'll be able to see an image of each product, its ingredients and a short description. You can only vote once per month.

Yes, if you don't already have an existing account you will be prompted to create one before checking out.

We love a good surprise, and we hope you do, too. That's why you won't know what's in your box until you open it. If you're buzzing with curiosity, we've posted the contents of previous boxes on our Lush Kitchen product detail page.

We strive to ensure that every subscription box is 100% vegan. However, due to unforeseen circumstances, we may have to substitute a vegan product for a vegetarian one. Rest assured that we will always let you know if there are vegetarian products in the box.

No, our Kitchen Boxes feature full-sized products and do not include additional samples.

Unfortunately, at this time we do not have a gifting option for our Kitchen Box.

No. By ordering from our website, you agree not to commercially resell any of our products. Commercially reselling our products is a breach of these Terms and Conditions and your agreement with us.

Nope! You will only be charged for your subscription and any applicable shipping costs.

Shipping costs will vary based on where you are in North America. We offer ground, air, and priority shipping. Shipping options range in cost, starting from $6 for ground shipping. Please click here for more details. All orders ship on the last business day of the month.

At this time, you cannot combine shipping or add any additional items to your Kitchen Box order.

No, we do not offer in-store pickup or same-day delivery for our Kitchen Box.

Once your order ships you’ll receive an email with your tracking number. You’ll get an email alert when your order ships and when it’s out for delivery. Estimated delivery times can be found here.

We currently only accept Visa, Mastercard, and American Express.

Payments are taken on the sixth of each month unless it falls on a weekend or public holiday, in which case payment may be taken just before or after. You only need to enter your payment details once—when you first place an order. After that, we’ll continue to take payment for each monthly box until you cancel or pause your subscription or skip a box.

Log in to your Lush account and select “Manage My Subscription”. There you will be able to update your credit card info by clicking the EDIT button.

Log in to your Lush account and select “Manage My Subscription”. There you will be given an option to update your information.

Yes, you can cancel whenever you like. You can also pause your entire subscription and easily reactivate it at any time. Additionally, you can also skip individual monthly boxes and then easily unskip if you change your mind.

No, Kitchen Subscription Boxes are limited to one per customer and are only offered on a monthly basis.

Our Kitchen Box is sold as a whole product so we do not refund single items. However, if anything arrives damaged, we will replace the whole box or individual products. Kitchen Box products are limited edition and made in limited quantities, which means we may replace a damaged product with a different all-year-round item when needed.