Returns

We always want you to be happy with your purchase. But, if you are unsatisfied, it's easy to make a return or exchange. Please see our return and exchange policies below for full details. Returned items need to be 75% intact and returned with the original packaging and receipt. You can return items up to 90 days after the date we shipped your order, or 90 days after you made the purchase in-store. Shipping charges are often not refundable. Please remember we can't accept returns without prior authorization through Customer Care.

​The original payment method is needed to refund an item in a retail store. If you paid with a gift card, you will receive a refund to a gift card.​

Online/Phone orders
Please contact Customer Care to process your return for items purchased online or by phone. Alternatively, items purchased online or by phone* can be returned with a receipt in a retail store. If you do not have your receipt, we will gladly offer you an exchange. *Item must not be a digital-exclusive product if returning to a retail location. 

Purchases made with Afterpay
Items purchased online through Afterpay can be returned with a receipt in U.S. shops only.

Purchases made with PayPal
For items purchased online through PayPal, please contact Customer Care. We are not able to process PayPal returns at our retail locations. 

Buy online, pick up in-store orders
Items purchased online and picked up in-store may be returned with a receipt in a retail store, or you can contact Customer Care. If you do not have your receipt, we will gladly offer you an exchange. ​​

Retail store purchases
Items purchased in-store may be returned with a receipt in a retail store or you can contact Customer Care. If you do not have your receipt, we will gladly offer you an exchange. ​

​Purchases made in a retail store with home delivery
Items purchased in-store and delivered by us may be returned with a receipt in a retail store or you can contact Customer Care. If you do not have your receipt, we will gladly offer you an exchange. ​

Remember, we cannot accept returns without prior authorization.

If we shipped the wrong item to you by mistake, please contact Customer Care. If the correct item is currently in stock, we will ship it to you at no additional cost. If the item is out of stock, has been discontinued and/or is a seasonal or limited-edition product, we will be happy to issue a refund for the purchase price instead.